Frequently Asked Questions - Cerulean

General Questions About Cerulean

 

Trial

All trials last for 15 days from the time you install. If you need more time for your evaluation just drop us an email and we will extend your trial.
Yes, all the functionality is available during the trial period. You will also be entitled to product support should you need it, so don't hesitate to reach out if you run into any problems.

Licensing

Cerulean is offered as a "Subscription" based service. Each user can purchase a personal or professional subscription. Each user will each require their own subscription.
Yes. You can install Cerulean on as many machines as you would like provided you're using those machines.
Sorry, you can't use the license key for Azure Management Studio with Cerulean. However please contact us with your Azure Management Studio license key as you may be eligible for either free upgrade or deep discount on Cerulean.

Sales

All purchases must be made through our website using a debit or credit card.
Unfortunately we are unable to accept purchase orders for our products.
The advertised price includes support and upgrades as long as your subscription is active i.e. not expired.
Yes, see our pricing page for volume discounts. Please note that volume discounts are only offered for professional subscriptions.
All our products are delivered as a digital download. If you have purchase a professional subscription, you can activate the subscription by inputting a key which are emailed to you when you purchase a subscription. If you have purchased a personal subscription, it will be activated usually within 5-10 minutes after you've placed your order. You will need to restart the application in order for subscription activation to reflect in the application.

Product Support

Product support is included in the price. Just contact the support team with a short email describing your problem and they'll reach out. Most support problems are handled swiftly over email.
Just email the support team and they'll take it from there. Most product related problems are resolved within 24 hours.

Upgrades

We aim to release updates to Cerulean each month.
Yes, you can always download the latest version of Cerulean from our website. However the full use of the product will depend on your subscription status.
Auto updater is included inside the product. Whenever a new version is available, you will be prompted about it in the application itself with instructions on upgrading to the latest version.
Release notes can be found linked from each product's page.

If Not Answered, Don't Hesitate to Contact Us